CANCELLATIONS / WARRANTY / RETURN POLICY

Cancellations

Orders of items in stock may be canceled within 24 hours of placing the order providing no tracking number has been issued. All sales are considered final once the order is packed for shipment and has a tracking number assigned to it.

Special Orders or purchases of items not currently in stock may be attempted to be canceled within 24 hours, however, if the order has been placed and already been shipped, then the order can not be canceled and all sales are final!

Warranty

Unless otherwise stated, all products are covered by the manufacturer's warranty. Please contact product manufacturer in the rare case that your item(s) are defective for repair or replacement. If you require any assistance with contacting a manufacturer or identifying the warranty terms, please contact Sales and Support at sales@eutopiantrader.com.

NOTE: See below for all items listed in out "Spotlight Blacksmith Artisans" section.

Return & RMA

RMA: For all returns as indicated below, you must contact us for a Return Merchandise Authorization (RMA). All RMA requests must include the following, Date Purchase, Item(s) affected, Quantity of Items, Copy of original Receipt.

We take great pride in assuring that your merchandise leaves our warehouse free of any defects or damage. In the very rare case that an item is damaged during shipment you MUST RETAIN ALL SHIPPING CARTONS AND PACKING MATERIALS AND CONTACT US IMMEDIATELY. This is required because when we file a damage claim with the shipper, they may want to collect the merchandise and packaging for inspection to process the claim. Please have the damaged product in its original box sealed and ready for pickup by the carrier. Upon carrier inspection, Eutopian Trader will issue a replacement or credit.

Defective merchandise may be returned within 30 days of receipt. All returns must follow the same RMA procedure listed above. Upon receipt and inspection of defective merchandise, the customer will receive either an identical replacement or credit to their account only if there is a manufacturer’s defect.

All defective items returned without original packaging must include all accessories and parts to be accepted for credit. Defective merchandise that is misused will be discarded and no credit will be issued.

As well, if you happen to receive the wrong item you must contact us immediately for a Return Merchandise Authorization (RMA). RMA's must be Approved by Eutopian Trader LLC. Should we receive any item without an Approved RMA, the item will be returned to the shipper at their expense!

Freight cost for all returns is the responsibility of the customer. Eutopian Trader will not be liable for inbound freight. Freight damages must be reported within 3 business days of receipt. The item is considered received when the USPS Tracking number showed “Delivered”. Please have the damaged product in its original box sealed and ready for pickup by the carrier. Upon carrier inspection, Eutopian Trader will issue a replacement or credit.

If a refund is warranted and approved by a Eutopian Trader, LLC Principal, in accordance with this policy, no cash or checks will be issued to the customer. For items paid by credit card, the customer will receive a credit posted to the original credit card.

Shortages in an order received must be reported within 3 business days of receiving the order, otherwise, the order will be considered complete. If Eutopian Trader, LLC,’s inspection confirms there is a shortage, a credit or replacement will be issued otherwise questionable shortage claims will not be honored.

Spotlight Blacksmith Artisans Warranty & Additional Policies

See Below for Additional Information

 
These Policies may be updated and anytime and without warning.

About Us - Company Information

Eutopian Trader, LLC is a Small Online Retail Business based in Central Jersey providing our Customers a Unique Online Shopping Experience! Our priority IS our Customers, and not a some campaign slogun. We carry Gear for Outdoor Enthusiasts with a wide selection of Pocket & Rescue Knives, Survival & Safety Kits, Accessories and more. 

Read on - About Us...

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