CUSTOMER HELP CENTER

ORDER INFORMATION

ORDER HISTORY

You can view your order history, both Summary and Details by using the following link My Account->Order History, or you can use the Menu Options of the same name. Should you have any questions your any of your orders, be sure to Contact Us and let us know how we can help you. Our Sales & Support Team is here to ensure you have the Best Possible Experience.

INTERNATIONAL ORDERS

Unfortunately, due to the very Restrictive and Complicated Importation and Customs Laws and Regulations do not ship to any International Address or APO / FPO. Currently we ship to the Lower 48, Alsaska and Hawaii Destintations Only. We apologize for any inconvenience.


CANCEL, RMA, WARRANTY

CANCELLATIONS

Cancellations

Orders of items in stock may be canceled within 24 hours of placing the order providing no tracking number has been issued. All sales are considered final once the order is packed for shipment and has a tracking number assigned to it.

Special Orders or purchases of items not currently in stock may be attempted to be canceled within 24 hours, however, if the order has been placed and already been shipped, then the order can not be canceled and all sales are final!
RETURNS & RMA
WARRANTY

SHIPPING & DELIVERY

SHIPPING FAQ's

What Carrier do you use for Shipping?
A: We use the United States Postal Service (USPS).
Will I receive a Tracking Number?
What Shipping Methods do you use?

USPS SHIPPING RATES

First Class Parcel (Added Insurance) Rates for Packages up to 13 oz.
First Class Parcel (Insurance Added) is used for a Orders with a total weight up to 13 oz. As part of our new Shipping Policy we now includes Insurance on all Orders. $1.89 is added to all First Class Shipments which provides insurance coverage up to $50.00. You may opt to have your Order shipped with out Insurance by choosing the USPS First Class Postage "Without" Insurance Option during Checkout*.

*Please see the First Class Parcel (No Insurance) policy below regarding the choice to select the No Added Insurance Option.

(Note: Remember to add $1.89 to the rates below to the total Postage Rate including Insurance). 

USPS First Class Parcel Rates as of June 2017
Onces Rates  
1 oz.  $2.67 
2 oz.  $2.67
3 oz.  $2.67
4 oz.  $2.85
5 oz.  $3.03
6 oz.  $3.03
7 oz.  $3.21
8 oz.  $3.39
9 oz.  $3.57
10 oz.  $3.75
11 oz.  $3.93
12 oz.  $4.11
13 oz.  $4.29
First Class Parcel (No Insurance) Rates for Packages up to 13 oz.
Priority Mail - Flat Rate Postage Rates - Packages Over 13 oz.

SHIPPING & ORDER TRACKING

We use the United States Postal Service for all Shipping within the Lower 48, Alaska, and Hawaii. All shipments will be provided and USPS Tracking Number. To Track your package please use the USPS Package Tracker.  You may also use our USPS Package Tracker Utility below. Just enter your Tracking Number in the box provided and click 'Track My Package'. If you can not see the Package Tracker Utility or the Previously mentioned link, please copy and paste the following link into your broswer window which will bring you the the USPS Package Tracking Website:
https://tools.usps.com/go/TrackConfirmAction_input

USPS Package Tracker

Usps Logo 100 65
Please enter your USPS Tracking Number

TERMS & POLICIES

ORDERING INFORMATION

We providing you with 2 convenient ways of ordering our products, Retail Ordering and Direct Sales Orders.

  • Retails Ordering -Purchasing on our site here is our Retail method for orders. Simply browse through our eclectic product listings, and selecting the products you wish. You may select as many items as you like, Checkout, and Pay online using your favorite Credit Card via Stripe (our Credit Card Processing Merchant). In order to fully complete this process, you must register an account on the site, (please view our Terms and Conditions as well as our Privacy Policy prior to creating your account as you must agree to all terms prior to your account bring approved though our "auto-approval" method.
    • With your Registered Account, you may create "Wishlists" of products for future purchase or to share with others.
    • Registered Users may also rate products on the site as well as leave comments which others may find helpful.
  • Direct Sales Orders -Because we value our Customers, and we want everyone to have the option for Personal Service, we offer Direct Sales. This option is best for Customers that may have specific requirements for their order, or would like to order products that we either do not carry by default, items which you would like us to carry, or you would like to place an order for a large quantity of products that exceeds what we have available at the time on our Retails Site. This is a great option for large Organizations and for those ordering for a Group. Some examples are:
    • Emergency Service Organizations
      • Fire Departments
      • First Aid Squads / EMS
      • Police Departments
    • Business Organizations
      • Employee Gifts
      • Fund Raisers
      • Parties

We have had the proud privilege of fulfilling orders for both local and out of state Fire Departments, and Police Departments. 

If you wish to place a Direct Sales Order, you can Contact Us in a number of ways, and use which ever you are most comfortable with. (We generally respond within 24 hours, however, due to the high volume of requests we ask that you please allow us up to 48 hours to respond to you inquiry.)

Direct Sales Contact Options:


Should you have any additional questions you may use any of the above methods to reach on out to us. We look forward to working with you!

Terms of Agreement / Terms and Conditions

 Updated: 2017-09-17

Purchase Agreement and Conditions for Purchase

Eutopian Trader, LLC does sell Hunting and Survival Equipment, Knives, Tactical and Rescue Tools and other items and related merchandise (collectively, the "Merchandise") that may be dangerous and may be carry some restrictions under some Local, State, and / or United States Federal Laws. As Eutopian Trader, LLC, is based in New Jersey we ensure that we are in full compliance with all laws and regulations for our jurisdiction.

When processing an order, we do our best to insure that your merchandise is in compliance with Federal and your State and local laws. If we find that an item in your order is prohibited in it's destination we will NOT ship that item and will notify you to see what you want to do with your remaining balance. While we do our best to insure that we do not allow prohibited items to be shipped, due to the varying State and Local laws, it is ultimately your responsibility to comply with such laws.

Eutopian Trader, LLC makes its best effort to ensure that it remains current on all laws and regulations as applicable. Please be aware that United States Federal, State, and/or Local laws and regulations are complex and are subject to change. Therefore, any summaries of such laws and regulations provided by Eutopian Trader, LLC at any time can never and will never serve as legal advice or counseling in any way. If you have any questions about any law or regulation, Eutopian Trader, LLC advises you to consult with an attorney who will represent your interests. It is ultimately the Customer's responsibility to investigate and ensure that any item is legal to use, carry, possess, purchase and/or own within the Customer's intended federal, state and/or local area.

When purchasing any merchandise from Eutopian Trader, LLC you agree to the following:

Your purchase of any Merchandise from Eutopian Trader, LLC whether from this site (www.eutopiantrader.com), in person, by telephone, mail, fax, internet, or smartphone app, or any other means legally binds you and your heirs, assigns, transferees, and personal representatives as follows:

(RELEASE, ASSUMPTION OF RISK, AND WAIVER OF LIABILITY AND INDEMNITY AGREEMENT)

When you order and purchase Merchandise from Eutopian Trader, LLC, you represent that you are of legal age to purchase the Merchandise ordered and that the Merchandise can be purchased and owned in your country, state, county, and/or city of residence. By offering Merchandise for sale, Eutopian Trader does not represent or warrant that any specific purchaser/customer may legally purchase, own, or possess the Merchandise ordered. CHECK YOUR LOCAL LAWS! Knives and related Eutopian Trader, LLC Merchandise may be dangerous, even deadly, if used improperly, negligently, and/or illegally. When you purchase Merchandise from Eutopian Trader, LLC, you agree that you will use the purchased Merchandise in a safe and legal manner in accordance with the manufacturers intended use, consistent with all applicable laws, recognized safety rules, the manufacturers  and good common sense. You further agree that you will train and supervise minors in the use of all Merchandise purchased from Eutopian Trader, LLC and that you will take such steps as may be reasonably necessary or required by applicable law to keep Eutopian Trader, LLC Merchandise out of the hands of those not legally allowed to posses such items as well as untrained and/ or immature individuals. When you purchase Merchandise from Eutopian Trader, LLC, you agree to assume all risks and or damages related to and/or arising from your ownership and use of the Merchandise and agree to indemnify and hold Eutopian Trader, LLC and / or it's Officers harmless from any and all claims brought by any person or entity against Eutopian Trader, LLC and / or it's Officers related to and/or arising from your ownership and/or use of the Merchandise.

Eutopian Trader, LLC reserves the right to decline, cancel, and / or deny the sale and purchase of any item(s) to any individual(s)for any reason at our discretion.


Terms and Conditions


Webstore Payment Terms

Payment must be made at checkout prior to submitting order Eutopian Trader, LLC. only Credit Card payments accepted during checkout on our online web store, www.eutopiantrader.com Accepted cards Visa, Master Card, American Express, Diners Club, and Discover.


Special Order Payment Terms

Payment must be made at the time of order unless an agreement is made between the customer and an Authorized Eutopian Trader, LLC Principal. Money Orders accepted only upon approval by authorized Eutopian Trader, LLC Principal We also accept Purchase Orders from legitimate Organizations for which we will provide you an estimate pending approval.

Personal and Business Checks Accepted ONLY upon approval on and Authorized Eutopian Trader, LLC Principal. See Sections “Checks - Terms of Agreement” below for full agreement.


Payment Type NOT Accepted

Due to scams, fraudulent activity, identity theft and more importantly, your protection and ours, we do not accept Wire Transfers or Prepaid Cards. This includes but is not limited to Western Union, Money Gram, Bank Transfers, Green Dot. We regret that due to the nature of our trade we are unable to accept Paypal.

Checks - Terms of Agreement

Personal Checks are not accepted unless previously authorized by a Eutopian Trader, LLC. Representative and the purchaser agrees to the following policies
  1. The Purchaser agrees to provide Eutopian Trader, LLC. with a photocopy of their Drivers License that matches the name and address on the check.
  2. The Purchaser understands that a funds verification may be placed.
  3. Checks must be from a local or in-state bank of the purchaser.
  4. Checks can not be written and/or accepted for more than the purchase amount.
  5. Checks can not be accepted that are starter checks, unnumbered checks, or non-personalized checks.
  6. We reserve the right to wait for the check to clear before delivering or providing the merchandise.
  7. Should the check bounce for any reason, New Jersey State Law applies as follows; Eutopian Trader, LLC.reserve the right to seek payment for the original amount owed, and any bank fee’s imposed on Eutopian Trader, LLC. In addition, Eutopian Trader, LLC. reserve the right to demand any legal and/or collection fee’s incurred by Eutopian Trader, LLC. As well as Eutopian Trader, LLC. reserve the right to demand damages up to 3 (three) times the original amount of the check, but not to exceed $500 above the original check amount.

    Please note that these Terms may change at anytime. While we do our besst to ensure that all Customers are aware of any and all  changes, it is ultimately your responsibility as the Customer to check this page from time to time as well, all Customers are required to "Agree" to all the Terms of Agreement, and Terms and Conditions on this page.

PRIVACY POLICY

This privacy policy sets out how Eutopian Trader, LLC. uses and protects any information that you give Eutopian Trader, LLC. when you use this website. Eutopian Trader, LLC. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Eutopian Trader, LLC. may change this policy from time to time by updating this page. Please be sure to check this page from time to time for updates
or changes. Should you have any questions or concerns about this Privacy Policy, please contact Sales & Support sales@eutopiantrader.com

WHAT WE COLLECT

We may collect the following information:
  • First and Last name
  • contact information including, billing/shipping address, email address
  • demographic information such as postcode, preferences, and interests
  • other information relevant to customer surveys and /or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

Eutopian Trader, LLC. requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

SECURITY

We take your privacy seriously are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:
  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by or emailing us at sales@eutopiantrader.com or send a written letter to
Eutopian Trader, LLC.
409 South Street #1343
Eatontown, NJ 07724

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address(s). We will promptly correct any information found to be incorrect.

ABOUT US

Eutopian Trader, LLC is a Small Online Retail Business based in Central Jersey providing our Customers a Unique Online Shopping Experience! Our priority IS our Customers, and not a some campaign slogun. We carry Gear for Outdoor Enthusiasts with a wide selection of Pocket & Rescue Knives, Survival & Safety Kits, Accessories and more. 

Read on - About Us...

About Us - Company Information

Eutopian Trader, LLC is a Small Online Retail Business based in Central Jersey providing our Customers a Unique Online Shopping Experience! Our priority IS our Customers, and not a some campaign slogun. We carry Gear for Outdoor Enthusiasts with a wide selection of Pocket & Rescue Knives, Survival & Safety Kits, Accessories and more. 

Read on - About Us...

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